How to successfully re-complete a Digital ID check if the previous data was pulled incorrectly

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When your candidate completes the Digital ID check using the Yoti app, a profile is created within the app with the name and address pulled from the document they provide.

This information is then transferred to Verifile to complete the check on our system.

Although the documentation might show your candidate's correct full legal name and correct address, Yoti might read this data incorrectly or your candidate might use documentation that is not in their current full legal name or current address causing the check to run with this incorrect information.

Should the check be run on incorrect information, Verifile cannot amend the information on the Digital ID check that is completed. Because of this, a new order would be required to complete the check with the correct information.

If your candidate uses the Yoti app once again, then the same data profile that has the incorrect name and/or address history will be transferred over to Verifile, causing the check to be run on the incorrect information for a second time.

In order to stop this happening, your candidate will need to reset their Yoti app and delete the user profile that was originally created and contains the incorrect data.

Yoti themselves have confirmed the process: Can I delete information from my Yoti?

"The only way to remove information is to delete your account and create a new one. You can delete your full Yoti by going to the More tab > Settings > Delete my account."

An alternative way to stop the incorrect data profile being used is for your candidate to complete the Digital ID on the in-browser Yoti product.

RELATED CONTENT

Yoti website for individuals: Individual FAQs (yoti.com)

Yoti telephone number +44 (0) 20 3058 3463.