How can I view updates on my check or order?

[CF]

How to view an update on the system of a check or the results of a check.

    1. Log in to the Verifile client portal.

    2. Select the "Review Orders" option at the top of the page.

    3. Search for the candidate's name or the Order Number (VFXXXXXXX) and then select the Order Number once located.

    4. Once on the main order page, you will see the checks placed on the left and the Statuses or Traffic Lights on the right. Select the name of the check you wish to view on the left-hand side (Check Type) and then you'll see the order page for that one check.

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    5. From here you can see the page progress and halfway down under "Check Notes" you will see any notes from our team stating the work completed and any updates on the order.

If the check is completed with an amber or red traffic light, you can view these updates and also view the "Additional Information" at the bottom of the page, which will highlight why this traffic light was allocated.

It might be unwise to automatically assume that a red light is a reason to not employ. Examine any comments or reasons in the final report.

RELATED CONTENT

Traffic Light Guidance Documentation.

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